Return & Refund Policy
At Lumo Nest, customer satisfaction is very important to us ❤️
We aim to provide a smooth and fair experience for every order.
We offer a 14 -day money-back guarantee. Whether your item arrived damaged, defective, or you simply changed your mind — we've got you covered.
1. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 14 days of delivery.
You will need to provide:
• Your order number
• Clear photos or videos of the issue
Once verified, we will offer either:
✔ A replacement, or
✔ A full/partial refund (depending on the case)
2. Change-of-Mind Returns
We accept returns if you change your mind within 14 days of delivery.
Conditions:
• Item must be unused and in original condition
• Return shipping cost is the responsibility of the customer
• Items must be returned to the address provided by our support team
⚠️ Please note: We do not arrange return pickups. Customers must ship the item back manually.
Once the item is received and inspected, your refund will be processed.
3. Return Address
Return addresses are provided on a case-by-case basis after your request is approved.
These may vary depending on the product and supplier location.
Please do not send any items back without contacting us first.
4. Lost or Delayed Shipments
If your order is significantly delayed or confirmed lost, please contact us.
We will investigate the issue and provide a suitable solution, which may include a replacement or refund where applicable.
5. Are there any situations where refunds or replacements may be limited?
We always aim to provide a fair solution for our customers. However, refunds or replacements may be limited in situations such as:
• Incorrect or incomplete shipping details entered at checkout
• Multiple failed delivery attempts due to customer unavailability
• Orders refused upon delivery
• Failure to respond to courier notifications or support requests resulting in parcel return
If any delivery issue occurs, our support team will review the case carefully using the tracking information provided by the shipping carrier.
We recommend checking your shipping details carefully and monitoring your tracking updates after your order is dispatched.
6. Refund Processing
Once your return is received and approved, your refund will be issued to your original payment method.
Please allow 5–10 days for the amount to reflect, depending on your bank or payment provider.
7. How to Request a Return or Refund
To initiate a request, please contact us at:
Include:
• Your order number
• Reason for return
• Photos/videos (if applicable)
Our team will guide you through the process and provide the correct return address.
✅ Important Note
Return addresses may vary depending on the product and warehouse location.
All returns must be approved before shipping.
At Lumo Nest, we are committed to transparency, fairness, and building long-term trust with our customers 🤝