Privacy policy

At Lumo Nest, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our store.

📌 Information We Collect

When you use our website, we may collect the following information:

• Name
• Email address
• Phone number
• Shipping & billing address
• Payment details (processed securely)
• Order history and preferences
• Device information (IP address, browser type, etc.)

⚙️ How We Use Your Information

We use your information to:

• Process and deliver your orders
• Provide customer support
• Send order updates and tracking details
• Improve our website and services
• Prevent fraud and ensure security
• Send promotional offers (only if you agree)

🔐 Payment Security

All payments are processed securely through trusted third-party payment providers.
We do not store or have access to your payment details.

🤝 Sharing Your Information

We only share your information when necessary, including:

• With Shopify (to operate our store)
• With shipping partners (to deliver your order)
• With payment providers (to process payments)

We do not sell your personal data to third parties.

🍪 Cookies & Tracking

We use cookies and similar technologies to:

• Improve your browsing experience
• Remember your preferences
• Show relevant ads and offers

You can disable cookies in your browser settings anytime.

🛡️ Data Protection

We take appropriate security measures to protect your personal information.
However, no system is 100% secure, so we recommend using strong passwords and safe browsing practices.

👤 Your Rights (UK & EU Customers)

You have the right to:

• Access your personal data
• Request correction or deletion
• Object to certain data processing
• Withdraw consent at any time

To exercise your rights, contact us via email.

🌍 International Data Transfers

Your information may be processed outside your country (e.g., via Shopify services), but we ensure it is handled securely and in compliance with applicable laws.

🔄 Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated date.