Refund policy

Return & Refund Policy

At Lumo Nest, we want you to feel confident with every purchase ❤️
If you’re not fully satisfied, we offer a simple and fair return process.

📦 Return Eligibility

You may request a return within 14 days of receiving your item.

To be eligible:
• Item must be unused and in original packaging
• Return request must be submitted within the allowed timeframe

🔁 Change-of-Mind Returns

If you wish to return an item due to a change of mind:

• Returns are accepted within 14 days of delivery
• Return shipping cost is the responsibility of the customer
• Items must be returned to the address provided by our support team

⚠️ We do not arrange return pickups.

⚠️ Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect:

Please contact us within 14 days of delivery with:
• Your order number
• Clear photos or videos

Once verified, we will offer:
✔ Replacement
✔ Full or partial refund

📍 Return Process

To start a return, contact us at:

📧 support@lumonest.uk

Include:
• Order number
• Reason for return
• Photos/videos (if applicable)

Our team will guide you and provide the correct return address.

Are there any situations where refunds or replacements may be limited?

We always aim to provide a fair solution for our customers. However, refunds or replacements may be limited in situations such as:

• Incorrect or incomplete shipping details entered at checkout
• Multiple failed delivery attempts due to customer unavailability
• Orders refused upon delivery
• Failure to respond to courier notifications or support requests resulting in parcel return

If any delivery issue occurs, our support team will review the case carefully using the tracking information provided by the shipping carrier.

We recommend checking your shipping details carefully and monitoring your tracking updates after your order is dispatched.

 

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6. Refund Processing

💳 Refund Processing

Once your return is received and inspected, your refund will be issued to your original payment method.

Please allow 5–10 business days for the amount to reflect, depending on your bank or payment provider.

📌 Important Notes

• Return addresses may vary depending on the product and supplier location
• All returns must be approved before shipping

At Lumo Nest, we are committed to fairness, transparency, and building long-term trust with our customers 🤝